Privacy policy

Last updated: March 31, 2026

This Privacy Policy explains how Sotooor® collects, uses, and shares your personal information when you visit our website, make a purchase, use our services, or contact us.

Sotooor® operates this store and website, including all related content, features, tools, products, and services, to provide you with a curated shopping experience (the “Services”). Our store is powered by Shopify, which helps us deliver these Services to you.

By using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy will govern how we collect, use, and share your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we refer to “personal information,” we mean any information that can identify you or be reasonably linked to you.

Depending on how you interact with Sotooor, we may collect the following types of personal information:

  • Contact Information
    Your name, email address, phone number, billing address, and shipping address.
  • Payment Information
    Payment details such as card information, transaction details, and payment confirmations. Payments are processed securely through our providers and we do not store full card details.
  • Account Information
    Login details such as your username, password, and preferences if you create an account.
  • Order & Activity Information
    Information about your interactions with our store, including products you view, add to cart, purchase, return, or save.
  • Communication
    Any information you share when you contact us (e.g. support requests or emails).
  • Device & Technical Information
    Data such as your IP address, browser type, device information, and network details.
  • Usage Information
    How you navigate and interact with our website, including pages visited and actions taken.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

We use your personal information to operate Sotooor and provide a smooth, reliable experience. Specifically, we use it to:

  • Process and fulfill orders
    Handle payments, manage orders, arrange shipping, and process returns or exchanges.
  • Manage your account
    Create and maintain your account, remember your preferences, and provide access to your order history.
  • Improve your experience
    Understand how you use the website, personalize your experience, and improve our products, services, and interface.
  • Communicate with you
    Send order updates, respond to your inquiries, and provide customer support.
  • Marketing and updates
    Send you emails or messages about new products, updates, or offers (you can unsubscribe at any time).
  • Security and fraud prevention
    Protect our website, detect suspicious activity, and ensure a safe shopping experience.
  • Legal obligations
    Comply with applicable laws, regulations, and legal requests.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. .
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

We take reasonable measures to protect your personal information and ensure it is handled securely.

However, no method of transmission or storage is completely secure. While we do our best to protect your data, we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to:

  • Provide our services
  • Maintain your account (if applicable)
  • Comply with legal obligations
  • Resolve disputes and enforce our policies

When your information is no longer needed, we securely delete or anonymize it.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information. These may include:

  • Access
    You can request a copy of the personal information we hold about you.
  • Correction
    You can ask us to update or correct inaccurate or incomplete information.
  • Deletion
    You can request that we delete your personal information, subject to legal or operational requirements.
  • Portability
    You may request a copy of your data in a format that can be transferred to another service.
  • Marketing preferences
    You can opt out of receiving marketing communications at any time by using the unsubscribe link in our emails.

To exercise any of these rights, you can contact us using the details provided below.

We may need to verify your identity before processing your request. In some cases, we may not be able to fulfill your request if required by law or for legitimate business reasons.

We do not discriminate against users for exercising their rights.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

If you have any questions about this Privacy Policy or how your information is handled, you can contact us at: contact.sotooor@gmail.com.